Hello! We are GCOO, South Korea’s number one shared scooter service 😊. Today we met with one of the actual GCOO business owners. How are the GCOO owners managing their operations? We’ll find out the most effective ways to manage your GCOO scooters through an interview with Mr. Kim Jaeguk from Jeonju.
Q: Hello, boss! Could you please introduce yourself?
A: Hello. My name is Kim Jaeguk, and I operate GCOO scooters in Jeonju.
Q: How many GCOO scooters are you managing?
A: I started with the minimum order of 50 units, and gradually increased the number, so now I run about 1,000 units.
Q: What is a typical day like for you as a GCOO owner?
A: In the morning, I load the batteries into my vehicle and head to the field. I immediately replace the batteries of scooters that are low on power outside, and I also bring in and redeploy scooters that are positioned far away.
Q: Can you explain what redeployment means?
A: Redeployment is referring to returning scooters to their original positions after customers have completed their rides in distant areas or left them in less visible places such as alleys.
Q: How many hours a day do you spend on battery replacements and redeployment?
A: Each run takes about three to four hours, and I tend to go out for these tasks twice a day—in the morning, afternoon, and at night.
Q: How did you select the initial placement areas for the scooters?
A: I place the scooters in the areas I want and then check to see if consumers are using them and generating revenue. After operating for a few days, I can tell which locations are popular for starting rides and where they often end.
The franchise manager sends me data on the main customer pick-up and drop-off points, so I wasn't too worried.
Q: Aside from redeployment and battery replacement, what else do you do?
A: Sure, after customers use the scooters, if parts are damaged or the machine stops working, I bring them back to the warehouse for maintenance.
Q: Is maintenance difficult?
A: Not at all. It's not difficult because I do the after-service myself, following the repair training provided by the headquarters.
I order GCOO parts from the headquarters-controlled parts order website.
I get the parts cheapest from the headquarters. I heard it's possible because of a strategic partnership with the manufacturer.
Q: How do you handle complaints or issues with local governments?
A: For complaints, the GBIKE CS team forwards us the details, and we handle them. As for local governments, the GCOO external cooperation team deals with them through councils or meetings.
Q: What is your assessment of GCOO?
A: I absolutely recommend it. This is a successful venture. Is there any business out there with such a rate of return? It seems like others don't know much about it. Whenever asked, I have one answer: There's no business opportunity with a rate of return quite like GCOO.
We have covered the most commonly asked questions by aspiring GCOO business owners in four parts.
We hope the information provided helps you as you prepare to start your business.
As with any venture, many owners worry about the risks involved, especially since the shared mobility industry is currently going through a transitional phase. Many are concerned about the risk and stability of the industry. However, just as cars came into existence and roads were built, the shared mobility industry will also grow with the flow of time.
